We built our 30-30 Service Standard on a simple idea: your freight shouldn't sit around waiting on us. When you request a quote, we get it back to you within 30 minutes. Once you're ready to ship, we draw up the paperwork and process your shipment within another 30 minutes. That's the whole promise, no fine print buried underneath it.
We don't just want to meet your expectations, we want to exceed them, and the fastest way to do that is to stop making you wait on the parts of shipping that shouldn't take long in the first place.
Quote it
When you need a quote, we provide it to you within 30 minutes. You give us the details (commodity, weight, dimensions, origin, and destination) and we run the numbers immediately instead of putting your request in a queue.
SHIP IT
Once you're ready to move forward, we'll draw up the paperwork and process your shipment within 30 minutes. We handle the documentation ourselves (bills of lading, commercial invoices, carrier manifests, etc.) so you're not stuck reformatting forms or chasing signatures.
Your time is money, leave the logistics to us.
How is this possible?!
We built the 30-30 Service Standard around people, not shortcuts. Every quote request goes to a team member who already knows freight class, equipment types, and cross-border paperwork, so there's no waiting on a second person to review or approve before you hear back. That's the difference between a quote that's fast because someone skipped a step and a quote that's fast because the person handling it already knows what they're doing.
Clients tell us the 30-30 Service Standard changes how they plan their week. When you know a quote is coming back in 30 minutes, you can hold off on locking in a shipping date until you actually have real numbers in front of you, instead of guessing and hoping the final cost lines up. Shippers moving frequent LTL loads especially notice this: a fast, accurate quote means they can compare freight options same-day rather than losing a shipping window while they wait on a callback.
We also keep the same team on your file from quote through paperwork, so nothing gets re-explained or re-keyed between departments. That continuity is part of why the turnaround holds up even during busy shipping periods, not just when volume is light.
Are There Exceptions to the 30-30 Service Standard?
There are times a quote or shipment will take longer than 30 minutes, and we'd rather tell you that upfront than have you find out partway through. Here's where the standard doesn't apply, and what happens instead:
Hazardous (HAZMAT) freight needs the right classification, documentation, and placarding before we can quote it, and depending on the class of material, that can mean pulling in additional carrier approvals. We'll walk you through exactly what documentation your shipment needs and keep you updated on where things stand rather than leaving you guessing.
Liquid freight carries its own packaging and carrier acceptance requirements, since not every carrier is equipped to move it safely. We take the extra time to confirm the right equipment and packaging before quoting so the number you get is one we can actually deliver on.
Shipments crossing three or more countries mean multiple sets of customs paperwork and, often, more than one carrier handing off your freight along the route. We take the time to line up the documentation and carrier coordination properly so your shipment doesn't stall at a border partway through.
Overseas requests can also take longer than 30 minutes, since time zone differences and the specific pickup or delivery areas involved may mean we're waiting on a response from the other side of the world before we can finalize a quote. We'll tell you upfront if that's the case for your shipment.
In every one of these cases, we tell you upfront that your shipment falls outside the 30-30 window, and we give you a realistic timeline instead of letting you assume the standard still applies. Transparency is part of the promise, not an exception to it.
Frequently Asked Questions
No. HAZMAT shipments need proper classification, documentation, and placarding before we can quote them, so they fall outside the 30-30 window. We'll let you know right away and walk you through the documentation your shipment requires. Depending on the size of the shipment and the pickup or delivery area involved, this process could take longer still.
Any freight where the product itself is liquid, since it needs specific packaging and carrier equipment to move safely. We confirm those details before quoting so the price you receive holds up once the shipment is booked.
Each additional country means another set of customs paperwork and often another carrier in the chain. We take the extra time upfront so your shipment moves smoothly instead of getting held up at a border later.
Yes. Whether you're shipping less-than-truckload or a full truckload, we quote and process the paperwork on the same 30-30 timeline, as long as your shipment doesn't fall into one of the exceptions above.
The essentials: commodity, weight, dimensions, origin, and destination. The more complete your details are upfront, the less back-and-forth it takes to get you an accurate number in 30 minutes.
We tell you immediately, explain why, and give you a realistic timeline instead of letting the 30-minute clock run out silently. You'll always know where your quote or paperwork stands.
Reach out any time and we'll get back to you as soon as our team is available. During business hours, we will have your quote ready within 30 minutes; outside those hours, we pick it up first thing when we're back online.
Get your quote in 30 minutes!
Fill out the DETAILED QUOTE FORM to get your quote in 30 minutes.DETAILED QUOTE FORM
Get a personalized quote within 30 minutes!
Do it online and get a rapid response or call us at 604-881-4440.
