COVID-19 Preparedness & Update

With the situation around COVID-19 constantly changing, we wanted to provide you with another update on the impact of COVID-19 on our global supply chain and our transportation network.

First and foremost, C&D Logistics remains open and fully operational to support all of your logistics needs. Our team remains healthy and are continuing to practise physical distancing measures to ensure our safety.

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Canada Domestic Transportation
Within Canada, we have seen very little impact to our transportation network. Some of our partner carriers have reduced fleet sizes due to driver-safety concerns, but we have experienced minimal delays in transit as a result of this.

Cross-Border & Intra-USA Transportation
As an essential service, freight continues to flow smoothly through the US/Canada Border. Given the worsening COVID-19 conditions throughout the USA, we have started to see a tightening of driver availability for cross-border and intra-USA shipments, as concerns regarding driver safety grow. C&D’s diverse and large carrier network, has allowed us to effectively navigate these driver shortages.

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International Freight Forwarding
Ocean shipments continue to move across the global trade routes, with minimal interruptions to service. International Air shipments, though, are facing a significant capacity crunch, with passenger airlines still suspending service. Air shipments continue to experience significant volatility both in cost and availability. Our International team continues to monitor the situation closely and are prepared to work with you to deliver a variety of solutions to meet your needs.

As a reminder, in order to continue to protect our partner carriers, we are restricting Inside Deliveries, White Glove Services and Terminal Pick Ups/Drop Offs for the foreseeable future. Requests for these services will continue to be assessed on a case-by-case basis.

We know our customers deserve the best.

We appreciate your patience with any delays that may occur. Our team remains nimble is resolving any challenges that may come our way as a result of COVID-19. C&D Logistics and our entire carrier network continue to work diligently to ensure your business continues to move.

For additional resources on COVID-19, please visit:
World Health Organization www.who.int/covid-19
Health Canada www.canada.ca/covid-19
US CDC www.cdc.gov/covid-19

If you require any further information please contact your Account Manager or our Customer Service Team.

We will get through this. We are all in this together.

C&D Logistics Ltd.
Last Updated: Thursday April 02, 2020 @ 8:30 am PST

Previous Update 3:
We understand that the situation around COVID-19 is changing rapidly, which creates a lot of uncertainty for you, our clients, as you plan for your business continuity. In response to this uncertainty, C&D Logistics will be providing periodic updates which can be found on our website www.cdlogistics.ca.

Through the continued updates being provided by the US and Canadian Federal Governments, we know that preserving trade between the US/Canada border remains a priority. We continue to see transborder freight crossing with little to no border delays. Our carrier network continues to operate smoothly with minimal interruption to service. From an International Freight Forwarding perspective, Canadian Ports also remain open. We have yet to see any delays due to the COVID-19 pandemic for international freight on the ocean.

Given that the majority of passenger airlines have suspended International Routes, we are seeing limited capacity on all international air shipments, with significant volatility in air freight costs. Please reach out to our International Team, should you have an air shipment coming up, so we can continue to work with you on securing space for this.

In order to continue to protect our partner carriers, we are restricting Inside Deliveries, White Glove Services and Terminal Pick Ups/Drop Offs for the foreseeable future. Requests for these services will be assessed on a case-by-case basis, as the majority of our carriers have suspended these services.

We want to reassure you that C&D Logistics remains open and ready to support you with all your logistics needs. We appreciate your patience with any delays that may occur. We are continuing to work with our carrier network to ensure your freight, your business and our economy continues to move.

The safety and health of our employees, clients and partners remains top of mind for us. We have taken additional precautionary measures and are having some of our team members work remotely to continue to provide you the service you have come to expect.

For additional resources on COVID-19, please visit:
World Health Organization www.who.int/covid-19
Health Canada www.canada.ca/covid-19
US CDC www.cdc.gov/covid-19

If you require any further information please contact your Account Manager or our Customer Service Team.

Thank you for your continued support. We are all in this together.

C&D Logistics Ltd.
Previous Updated 3: Tuesday March 24, 2020 @ 7:00 am PST

Previous Update 2:
Given the updates this morning from the United States and Canadian Governments regarding the border closures affecting non-essential travel between the USA and Canada, we have received a number of calls and inquiries regarding the status of transborder freight and wanted to update you on C&D Logistics’ continued actions.

 

As transport is essential to the health of the global supply chain and economy, the announcements this morning continue to enforce the importance of continued commercial transport and trade.

 

We want to reassure you that C&D remains open and ready to support you with all your freight transport needs. We understand that the movement of your freight is key to the continued health of your company and we are committed to ensuring your needs are being met.

 

In consulting with our partner carrier network, we are confident that there will be minimal impact to your freight. At this time, the only delays that we are seeing are for goods with origins or destinations from residential addresses, but our C&D Customer Service team will continue to keep you apprised of any transit delays.

 

The safety and health of our employees, clients and partners continues to be top of mind for us. Our team is exercising appropriate social distancing practises and ensuring that our office is kept clean. Any at risk staff, have been provided remote access to continue to work in isolation.

 

For updated information regarding COVID-19, please visit www.canada.ca/covid-19

 

If you require any further information please contact your Account Manager or our Customer Service Team.

C&D will continue to be your trusted partner in transportation. Thank you for your continued support.

 

C&D Logistics Ltd.
Previous update 2: Wednesday March 18, 2020 @ 11:00 am PST

Previous Update 1:
In light of the current events, we wanted to update you on C&D Logistics’ preparedness should the spread of the COVID-19 outbreak have any impact on our service.

Foremost, C&D would like to assure you that we continue to operate very efficiently. As always, the safety and health of our employees, customers and partners remains our top priority and we are monitoring the developing situation closely.

With everyone’s safety in mind, C&D has put measures in place to ensure the resiliency of our operations. As a precaution, we have asked our people to rely on electronic communications and postpone any face-to-face meetings. Remote offices have been established to ensure the continuity of our service to our customers, should the situation require it.

Many of our clients engage in cross-border or international trade, and as of Today, we have not seen any impact to our ability to transport freight internationally. We will continue to monitor this situation.

For updated information regarding COVID-19, please visit www.canada.ca/covid-19

If you require any further information please contact your Account Manager or our Customer Service Team.

Thank you for your continued support.

C&D Logistics Ltd.
Previous Update 1: Friday March 13, 2020 @ 2:00 pm PST